Team leader Banking Operations

Job Summary

To plan, manage and monitor the implementation of operations related activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development

Capacity Planning: Continuously plan the execution of team duties against plan and service level requirements

Operational excellence: Supervise and support the execution of priorities by team against service level agreements and customer outcomes

Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)