Team Leader – Super Dealer Network

Qualifications

• Diploma or Bachelor’s qualification in Business, Sales, Marketing, Operations, or a related field.
  
• Proven experience leading sales teams, dealer networks, or field operations.
  
• Experience managing performance targets and multi-location teams is an advantage.
  

Skills & Attributes

• Strong leadership and people management skills
  
• High integrity and accountability
  
• Analytical, data-driven decision-making ability
  
• Strong planning and organisational skills
  
• Ability to work in fast-paced, evolving environments
  
• Excellent communication and stakeholder management skills
  
• Entrepreneurial mindset with a strong sense of ownership
  

• Own overall performance of the Super Dealer network within the assigned region.
  
• Drive growth in active and earning stoves, reorders, and customer retention.
  
• Monitor performance trends and implement corrective actions where needed.
  

Team Leadership & Coaching

• Lead, coach, and support field teams responsible for Super Dealer engagement.
  
• Set clear targets, expectations, and accountability for team members.
  
• Conduct regular performance reviews and provide structured feedback
  

Target Ownership

• Deliver all branch-level targets as set by the business.
  
• Translate regional goals into clear team and individual performance targets.
  
• Track performance daily, weekly, and monthly, and intervene early when targets are at risk.
  

Portfolio Health & Customer Protection

• Provide oversight of portfolio health across Super Dealers.
  
• Ensure continuity of service and positive customer experience across the region.
  
• Monitor churn risks, reorder gaps, and service disruptions.
  

Stock Management & Risk Control

• Ensure strong stock governance across Super Dealer outlets.
  
• Review stock audits, reconciliations, and variance reports.
  
• Work closely with logistics and warehouse teams to ensure consistent product availability.
  

Field Execution & Quality Assurance

• Ensure structured route planning and effective territory coverage.
  
• Conduct joint field visits to assess execution quality and adherence to SOPs.
  
• Promote standardised processes and best practices across the region.
  

Market Development & Expansion

• Support expansion of the Super Dealer network in high-potential zones.
  
• Guide local marketing and activation activities to drive growth.
  
• Gather market intelligence and competitor insights to inform strategy.
  

Cross-Functional Collaboration

• Collaborate closely with logistics, call centre, technical, training, and operations teams.
  
• Resolve regional operational challenges efficiently and proactively.
  

Reporting & Compliance

• Produce accurate and timely performance reports.
  
• Analyse data and provide actionable insights to management.
  
• Ensure compliance with company policies, SOPs, and ethical standards.