Technical Assistant – Franchise Quality Assurance (QA)

What you’ll bring:

• Degree or Diploma in Clinical Medicine, Nursing, or a related health field.
  
• Experience in SRH service delivery, quality assurance, or facility supervision is an added advantage.
  
• Computer literacy with ability to prepare program and supervision reports
  

• Provide supportive supervision to Tunza and franchise facilities in Kilifi and Mombasa counties.
  
• Conduct regular facility visits and prepare supportive supervision reports and implementation updates for donor validation.
  
• Support facilities to achieve and maintain a client satisfaction score of at least 4.7/5.
  
• Ensure franchise facilities qualify for 100% reimbursement under the performance-based model.
  
• Proactively identify and address compliance risks to prevent suspension or termination of facilities.
  
• Support replacement of non-performing facilities with interested and performing franchise facilities where necessary.
  
• Ensure timely and accurate submission of quarterly and monthly program reports.
  
• Implement quality assurance guidelines and support facilities to develop Quality Improvement (QI) plans.
  
• Analyze franchise program reports to identify, map, and assess facility and regional performance.
  
• Manage program logistics including equipment and commodity supplies to ensure uninterrupted service delivery.
  
• Ensure proper documentation and management of adverse events or complications in accordance with program policy.
  
• Facilitate the roll-out of Hormonal IUCD and DMPA-SC services across franchise facilities.
  
• Foster effective teamwork and maintain communication with the head office for feedback and coordination.
  
• Represent the organization in relevant stakeholder forums and meetings when required.
  
• Support quality management activities including quality audits, SRH service provision, counselling, and SRHR/MNH training.
  
• Perform any other duties as assigned by the supervisor.