Telesales Agent

Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Roles & Responsibilities

• Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and talk-time set by achieving a high conversion rate.
  

• Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge.
  

• Explain technical product features and answer customer questions about SunCulture products.
  

• In addition to leads shared by SunCulture, be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times.
  

• Ensure at least an 80% conversion rate from leads generated by you.
  

• Be versatile in making extensive outbound calls that meet the organization's KPIs.
  

• Adjust sales scripts to better target the needs and interests of specific individuals.
  

• Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
  

• Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
  

• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
  

• Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later.
  

• Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
  

• Undertake all training scheduled to better improve the quality of your output and relationship with customers.