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Caritas Microfinance Bank
Banking + 2 more
Description
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Degree in a Business Management, Accounting, Finance or Business Administration.
- Professional banking qualifications will be added advantage.
- 2 years’ work experience in a bank will be added advantage.
- Excellent customer service skills
- Able to multitask.
- A fast learner
- Good communication and interpersonal skills
- Good marketing and People management skills
- Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.
- Process cash deposits, withdrawals, and payments accurately and efficiently.
- Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments and other customer instructions
- Handle cash, cheque, and electronic transactions in line with set procedures.
- Balance cash drawer at the beginning and end of the day and ensuring any anomaly is reported as per the policy
- Ensuring vault procedures of the bank are observed.
- Assist customers with account inquiries and product information.
- Promote and cross-sell bank products and services to clients.
- Detect and report suspicious transactions in line with anti-money laundering (AML) guidelines.
- Ensure compliance with internal controls, operational procedures, and regulatory requirements.
- Maintain a high level of customer service by addressing customer needs professionally and promptly.
- Distribute bank product flyers and introduce key features to customers, ensuring proper follow-up
- Efficient execution client’s instructions and follow up
- Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business.
- Safe custody and management of Cards and cheque books
- Collection of All service charges as per bank tariff to ensure Nil income leakage.
- Facilitating activation of dormant and in operative accounts
- To perform any other duty as assigned in line with the organization goals and objective
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