• A first degree in any related discipline
  
• Fluent in English
  

• Experience working in a medium organization
  
• Knowledge of agile methodologies, frameworks and use of agile tools (eg Jira)
  
• Experience in business analysis, requirements gathering, and user story documentation.
  
• Experience in digital analytics, e‑commerce, digital channels, or product support roles
  

• Support the delivery and continuous improvement of digital channels and captive portals used for the distribution of digital products and services.
  
• Design and document end to end user journeys, product concept documents, functional specifications, user story and process flows for digital channels and captive portals
  
• Analyze and review channel and portal performance to generate actionable insights that optimize customer journeys, drive growth, and improve revenue outcomes.
  
• Participate in requirement elicitation with stakeholders, and document business and functional requirements for digital products
  
• Support the full lifecycle of digital products and channels; from ideation and design through testing, launch, and post launch optimization.
  
• Support/Lead User Acceptance Testing (UAT), quality assurance, and pre deployment validations, ensuring functional accuracy, stability, scalability, and performance readiness.
  
• Monitor the performance of digital channels, products, portals, and tools; proactively identify issues, risks, and degradation, and track remediation to closure.
  
• Collaborate with IT, Network, vendors, and business teams to investigate performance issues, analyze root causes, and implement improvement actions.