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Rosabon Financial Services Limited

CLOSED

Accounts Relationship Manager - Nassarawa

Nasarawa, Nigeria

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Accounts Relationship Manager - Nassarawa

Closing: Feb 29, 2024

This position has expired

Published: Jan 30, 2024 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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  • The Account Relationship Manager will be responsible for managing the relationship between the company and the state government in the northern central part of the country.
  • He/she will work closely with the state government payroll authority to ensure that loan repayments are deducted at source from the civil servants' salaries as agreed.
  • The manager will also be required to travel to the states within his/her area of coverage to address any issues that may arise and ensure a smooth partnership.
  • Fluency in the Hausa language and being an indigenous of the region is preferred.

Qualifications / Requirements

  • Bachelor’s Degree in Accounts & Finance, Business Administration, Finance, or a related field.
  • 4+ years relevant work experience.
  • Proven experience in liaison or relationship management roles.
  • Strong understanding of loan lending processes and repayment procedures.
  • Excellent interpersonal and communication skills.
  • Ability to build and maintain relationships with key stakeholders.
  • Highly organized and detail-oriented with excellent problem-solving skills.
  • Proficiency in using Microsoft Office Suite.
  • Ability to work independently and effectively prioritize tasks.
  • Knowledge of the local culture, language (Hausa), and understanding of the region's dynamics is preferred.
  • Willingness to travel to various states within the northern region of the country as required.

Job Knowledge:

  • Relevant knowledge of the company’s market and competitors.
  • Proven experience in liaison or relationship management roles.
  • Knowledge of principles and processes for providing customer services, including customer needs assessment and evaluation of customer satisfaction.

Skills / Competencies:


  • Strong personal network within the region of coverage
  • Excellent verbal and written communication skills.
  • Detail-oriented with the ability to prioritize and handle multiple tasks simultaneously.
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Ability to work and thrive in a multi-tasked and fast-paced environment.
  • Professional "get it done" attitude and work ethic.
Responsibilities
  • The Account Relationship Manager will be responsible for managing the relationship between the company and the state government in the northern central part of the country.
  • He/she will work closely with the state government payroll authority to ensure that loan repayments are deducted at source from the civil servants' salaries as agreed.
  • The manager will also be required to travel to the states within his/her area of coverage to address any issues that may arise and ensure a smooth partnership.
  • Fluency in the Hausa language and being an indigenous of the region is preferred.

Qualifications / Requirements

  • Bachelor’s Degree in Accounts & Finance, Business Administration, Finance, or a related field.
  • 4+ years relevant work experience.
  • Proven experience in liaison or relationship management roles.
  • Strong understanding of loan lending processes and repayment procedures.
  • Excellent interpersonal and communication skills.
  • Ability to build and maintain relationships with key stakeholders.
  • Highly organized and detail-oriented with excellent problem-solving skills.
  • Proficiency in using Microsoft Office Suite.
  • Ability to work independently and effectively prioritize tasks.
  • Knowledge of the local culture, language (Hausa), and understanding of the region's dynamics is preferred.
  • Willingness to travel to various states within the northern region of the country as required.

Job Knowledge:

  • Relevant knowledge of the company’s market and competitors.
  • Proven experience in liaison or relationship management roles.
  • Knowledge of principles and processes for providing customer services, including customer needs assessment and evaluation of customer satisfaction.

Skills / Competencies:


  • Strong personal network within the region of coverage
  • Excellent verbal and written communication skills.
  • Detail-oriented with the ability to prioritize and handle multiple tasks simultaneously.
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Ability to work and thrive in a multi-tasked and fast-paced environment.
  • Professional "get it done" attitude and work ethic.
  • Act as the main point of contact between the company and the state government payroll authority in his/her coverage
  • Establish and maintain a strong working relationship with the state government officials, especially those involved in payroll operations
  • Collaborate with the state government payroll authority to ensure timely deduction of loan repayments from civil servant salaries.
  • Resolve any issues or disputes that may arise related to loan repayments, in close coordination with the state government.
  • Provide regular updates to management regarding the status of loan repayments and any challenges faced.
  • Coordinate with the company's finance and credit control department to reconcile loan repayment records with the state government payroll system
  • .Conduct periodic visits to the states to meet with state government officials, civil servants, and other stakeholders to address any concerns and ensure smooth operations.
  • Collaborate with internal teams to develop strategies to increase loan participation and optimize the loan repayment process
  • Stay updated on industry trends and government regulations affecting loan repayment processes at the state level
  • Handle any other duties or responsibilities related to the role as assigned by management.

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