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Bukka Hut
Area Operations Manager
Lagos
• Nigeria
Closed for applications
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Bukka HutProfession (Restaurant, hospitality, travel)
Industry (Business, strategic management)
Seniority (Business, strategic management, Restaurant, hospitality, travel)
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Bukka Hut
Restaurant + 2 more
Description
Requirements:
- Bachelor’s degree in Hospitality, Business Management, or a related field (mandatory).
- 5–7 years’ experience in hospitality or restaurant management, with at least 2 years in a multi-unit leadership role.
- Proven experience in team leadership, performance management, and operational system implementation.
- Strong analytical and financial management skills, including P&L oversight.
- Excellent communication, interpersonal, and customer service skills.
- Ability to multitask, manage pressure, and prioritize effectively across multiple locations.
- Proficiency in MS Office, POS systems, and operational management tools.
Responsibilities
- Oversee daily operations and performance of multiple restaurants to ensure consistency, efficiency, and service excellence.
- Lead, coach, and support Restaurant Managers; drive team performance, discipline, and professional development across all units.
- Ensure all restaurants comply with health, safety, hygiene, and environmental standards.
- Conduct regular site visits, audits, and quality checks to maintain brand standards in service, food quality, and restaurant appearance.
- Monitor customer experience across all locations, analyze feedback, and implement corrective actions to improve satisfaction.
- Manage area-wide budgets, monitor P&L performance, and implement strategies to optimize revenue, cost control, and overall profitability.
- Review sales, labor, and expense reports from each restaurant to identify trends, opportunities, and operational gaps.
- Oversee staffing levels, scheduling efficiency, and recruitment needs across units in partnership with Restaurant Managers and HR.
- Ensure accurate inventory management, stock control, and coordination with Supply Chain for seamless replenishment.
- Collaborate with cross-functional teams (HR, Finance, Marketing, Supply Chain) and contribute to business growth, new openings, and strategic initiatives.
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