What You'll Need

• Demonstrable expertise with Android OS, including rooting, flashing, and phone configuration
  

• Proven ability to systematically diagnose technical issues and conduct root cause analysis with precision
  

• Established track record training stakeholders on complex technical processes
  

Bonus: Experience with Samsung KNOX/Softlock or similar phone locking platforms.

You'll manage phone configuration processes, maintaining firmware and settings that directly shape how first-time users experience smartphones. You'll conduct technical testing (catching bugs pre-launch) and commercial testing (validating end-to-end customer journeys). When technical issues emerge through Care Centers, you'll diagnose, document, and resolve them; then train teams to prevent recurrence.

This isn't testing in isolation. You'll partner with Retail, Operations, and Commercial teams, ensuring technical excellence translates into seamless experiences. Your training programs will shape how teams handle configurations and repairs across Nigeria and Ghana.