First degree in related discipline
First degree in Information Technology or any related discipline
Fluent in English
ITILv3 Certificate (Service Management)
Comptia A+
Microsoft 365 certified: Modern Desktop Administrator Associate

Experience:

3-7 years’ experience which includes

Minimum 3 years IT Service Support and Delivery Experience
Minimum 2 years in a supervisory role
Experience working in a medium to large organization

Responsibilities

Manage end user devices in a cost-effective technology
Modernize and digitize meeting rooms and boardrooms.
Manage E5 license in Microsoft suite
Ensure tools and applications provide seamless operational efficiency for staff
Deep dive into insights on devices capabilities
Assist seamless onboarding for device allocation to new hires
Drive tool optimization for the business for effective cost maximization
Work with End user support team to provide guidance
Support company wide organization for seamless streaming
Drive ultra-modern webinar to seamless streaming and employee digital experience
Ensure proper record of device purchase and replacement to ensure business continuity
Manage disposal of end of life and support devices from IT standpoint
Ensure device inventory is accurate and topnotch
Recommend device specification to enhance better performance

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Profession (Telecommunications)

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