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Information technology, software development, data jobs in Maiduguri, Nigeria
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The International Rescue Committee
IT Officer - Borno
Maiduguri, Nigeria
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International Rescue Committee
IT Officer (Borno)
Maiduguri, Nigeria
Closing: Aug 2, 2024
6 days remainingPublished: Jul 21, 2024 (6 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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- Bachelor's Degree in Information Technology, Computer Science/Engineering, or a related field.
- At least 3 years experience in IT in an INGO setting
- Proven experience in IT support, network administration, and system troubleshooting.
- Proficiency in configuring and supporting hardware, software, and network equipment.
- Strong knowledge of Microsoft operating systems and applications (e.g., Windows, Microsoft 365).
- Familiarity with server administration, Active Directory, and domain services.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a team and independently.
- Strong attention to detail and organizational skills.
- Experience using Unifi network devices.
- Good technical writing/documentation skills
- Experience with ServiceNow Ticketing system
- Knowledge of VSAT ka-band, c-band and Starlink Technologies
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
Soft Skills and Competencies:
- Ability to work harmoniously with other staff members in cross-cultural contexts.
- Good verbal communication and report-writing skills with the ability to convey information effectively in the Country’s official language.
- Customer & client-centred and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
- Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
- Flexibility, ability to multitask, and work with little supervision.
- Language Skills: Excellent English and other major Country languages communication skills including speaking, listening, and writing.
- Knowledge of Hausa will be an added advantage.
Responsibilities
- Bachelor's Degree in Information Technology, Computer Science/Engineering, or a related field.
- At least 3 years experience in IT in an INGO setting
- Proven experience in IT support, network administration, and system troubleshooting.
- Proficiency in configuring and supporting hardware, software, and network equipment.
- Strong knowledge of Microsoft operating systems and applications (e.g., Windows, Microsoft 365).
- Familiarity with server administration, Active Directory, and domain services.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a team and independently.
- Strong attention to detail and organizational skills.
- Experience using Unifi network devices.
- Good technical writing/documentation skills
- Experience with ServiceNow Ticketing system
- Knowledge of VSAT ka-band, c-band and Starlink Technologies
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
Soft Skills and Competencies:
- Ability to work harmoniously with other staff members in cross-cultural contexts.
- Good verbal communication and report-writing skills with the ability to convey information effectively in the Country’s official language.
- Customer & client-centred and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
- Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
- Flexibility, ability to multitask, and work with little supervision.
- Language Skills: Excellent English and other major Country languages communication skills including speaking, listening, and writing.
- Knowledge of Hausa will be an added advantage.
System Setup and Configuration:
- Collaborate with the IT team to set up and configure computer systems with the required software and operating systems.
- Ensure adherence to standard configurations and implement updates as needed.
User Support and Troubleshooting:
- Provide technical assistance to end users, addressing hardware, software, and network-related issues promptly and effectively.
- Assist users in configuring and troubleshooting software applications, including productivity tools and business-specific software.
Network Infrastructure Management:
- Deploy and maintain the local area network (LAN) infrastructure, including cabling, wireless connectivity, and network equipment.
- Collaborate with the IT team to ensure optimal network performance, security, and availability.
Documentation and Asset Management:
- Maintain accurate documentation of IT systems, configurations, and procedures.
- Track and manage IT assets, including computers, peripherals, software licenses, and warranties.
Server and Active Directory Management:
- Assist in the deployment, maintenance, and administration of servers, including the management of Active Directory and domain services.
- Monitor server performance, conduct routine maintenance tasks, and ensure data backup and disaster recovery procedures are in place.
IT Project Support:
- Collaborate with the IT team and project stakeholders to provide technical expertise and support for IT-related projects.
- Contribute to the planning, implementation, and evaluation of IT initiatives.
Security and Compliance:
- Ensure adherence to IT security policies and procedures, including user access management, data protection, and system vulnerability assessments.
- Stay updated on industry best practices and emerging technologies to enhance system security and compliance.
Continuous Improvement:
- Identify areas for process improvement and propose innovative solutions to enhance IT operations and user experience.
- Stay abreast of technological advancements and recommend appropriate upgrades or enhancements.
- Perform other duties as directed by the Senior IT Manager or Country IT Lead.
Key Working Relationships
- Position Reports to: Field Coordinator/Snr. IT Manager
- Position directly supervises: IT Interns where applicable.
- Indirectly Reports: Snr. IT Coordinator
Other internal and/or external contacts:
- Internal: Program Coordinators, Finance Controller, HR & Supply Chain Coordinators, Field Coordinators
- External: Vendors and Consultants
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