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Alfred and Victoria Associate, Credit Direct Limited, Dangote Group, MTN Nigeria, Stanbic IBTC BankProfession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Telecommunications,Transportation, logistics, driving,
Industry (Information technology, software development, data, Mid-level)
Seniority (Information technology, software development, data)
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Credit Direct Limited
Financial Services
Description
Requirements
- Bachelor’s degree in computer science, Information Technology, Engineering, or related discipline.
- Relevant professional certifications such as CCNA/CCNP, CompTIA Network+, Microsoft, or equivalent are an added advantage.
- 1–3 years of experience in IT support, IT audit, or a compliance-related role.
Responsibilities
Service Delivery Support
- Monitor and report on IT service performance against Service Level Agreements (SLAs)
- Act as a point of contact for service escalations.
IT Governance & Policy Support
- Assist in drafting, updating, and organizing IT policies, procedures, and standards.
- Track policy acknowledgment and maintain documentation repositories.
Audit & Documentation
- Support internal/external audit preparations by collecting logs, screenshots, and other evidence.
- Maintain compliance trackers and follow up on audit remediation tasks.
Incident Management
- Maintain the Incident Management log and ensure all incident logs follow approved procedures.
- Track incidents to ensure timely resolution.
Risk Management
- Assist in identifying IT operational risks and tracking the progress of remediation plans for identified vulnerabilities or gaps
Business Continuity & DR Support
- Assist in gathering DR test evidence and document.
- Update DR checklist templates
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