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Industry (Customer support, client care)
Seniority (Customer support, client care)
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PalmPay
Financial Services
Description
- Strong verbal communication and interpersonal skills
- High level of attention to detail
- Ability to work effectively in a hybrid environment
- Basic computer proficiency (MS Office, CRM tools, etc.)
- Prior experience in customer service, call center operations, or verification roles is an added advantage
Responsibilities
- Conduct outbound calls to verify customer information and documentation
- Perform prequalification checks based on defined criteria
- Accurately document call outcomes and customer responses
- Escalate discrepancies or red flags identified during calls
- Maintain a high level of professionalism and customer service
- Support the onboarding and verification process as required
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