PalmPay
Call Verification Officer
Lagos • Nigeria
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Mixenz Concepts
Front Desk Representative
Lagos • Nigeria
Closed for applications
Profession (Entry and Basic-level)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,Engineering, architecture,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Manufacturing, operations, quality,Mechanical engineering,Medical, health,Sales, marketing, promotion,Security,Skilled, manual labor,Teaching, training,Transportation, logistics, driving,
Industry (Customer support, client care, Entry and Basic-level)
Seniority (Customer support, client care)
© Fuzu Ltd
PalmPay
Financial Services
Description
- Strong verbal communication and interpersonal skills
- High level of attention to detail
- Ability to work effectively in a hybrid environment
- Basic computer proficiency (MS Office, CRM tools, etc.)
- Prior experience in customer service, call center operations, or verification roles is an added advantage
Responsibilities
- Conduct outbound calls to verify customer information and documentation
- Perform prequalification checks based on defined criteria
- Accurately document call outcomes and customer responses
- Escalate discrepancies or red flags identified during calls
- Maintain a high level of professionalism and customer service
- Support the onboarding and verification process as required
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