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Mid-level Customer support, client care jobs in Abuja, Nigeria
2
jobs
MTN Nigeria
Team Leader, Customer Operations NC
Abuja, Nigeria
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Abuja Electricity Distribution Company (AEDC)
Customer Relations Officer
Abuja, Nigeria
Closing: May 28, 2024
8 days remainingPublished: May 20, 2024 (1 day ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Requirements
Education:
Education:
- First Degree in any relevant discipline
- Fluent in English
- MBA will be an added advantage.
Experience:
- 3 - 7 years’ experience in an area of specialization
- Experience working in a medium organization.
- Experience in a customer-facing operations environment
- Experience in a supervisory role
- Experience in query resolution
- Experience in general ledger reconciliations.
Responsibilities
Requirements
Education:
Education:
- First Degree in any relevant discipline
- Fluent in English
- MBA will be an added advantage.
Experience:
- 3 - 7 years’ experience in an area of specialization
- Experience working in a medium organization.
- Experience in a customer-facing operations environment
- Experience in a supervisory role
- Experience in query resolution
- Experience in general ledger reconciliations.
- Manage the operations and general activities of the customer assistance center within the regional location.
- Lead and manage a team of customer care representatives to deliver excellent customer care and implement customer service operational plans.
Description
- Provide feedback on consumer usage and perceptions of MTNN products and services for product evaluation and business development.
- Report on competitor activities regarding retail sales and services within the regions.
- Maintain brand alignment when rendering sales and services in a service center environment.
- Manage support services assigned to the service environment, e.g., security guards, cleaners, etc.
- Assist the Customer Operations Manager in the implementation of service initiatives.
- Plan and execute team-building activities.
- Oversee technical activities and associated administrative duties in the service center.
- Supervise account setup and data entry vigilantly for customers.
- Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
- Ensure adherence to schedules and other defined rules and regulations within the assistance center and that procedures are followed to promote meaningful communications between customers and customer care representatives.
- Co-ordinate document vetting activities, ensuring the completeness and accuracy of all documents and information.
- Manage customer retention and loyalty through various initiatives, e.g., in-store promotions, etc.
- Act as a change agent in the implementation of new initiatives both within the business unit and across the organization, including initiatives to reduce churn and increase customer loyalty within segments.
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