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PalmPay
Call Verification Officer
Lagos • Nigeria
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PalmPayProfession (Financial Services)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Media, communications, languages,Project, program management,Research, academy,Sales, marketing, promotion,
Industry (Customer support, client care)
Seniority (Customer support, client care, Financial Services)
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PalmPay
Financial Services
Description
- Strong verbal communication and interpersonal skills
- High level of attention to detail
- Ability to work effectively in a hybrid environment
- Basic computer proficiency (MS Office, CRM tools, etc.)
- Prior experience in customer service, call center operations, or verification roles is an added advantage
Responsibilities
- Conduct outbound calls to verify customer information and documentation
- Perform prequalification checks based on defined criteria
- Accurately document call outcomes and customer responses
- Escalate discrepancies or red flags identified during calls
- Maintain a high level of professionalism and customer service
- Support the onboarding and verification process as required
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