Seven Up Bottling Company
Customer Service Representative (Igbo)
Lagos
• Nigeria
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Norwegian Refugee Council
Complaints and Feedbacks Mechanisms Intern
Maiduguri
• Nigeria
Closed for applications
Profession
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Construction,Customer support, client care,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Sales, marketing, promotion,Security,Transportation, logistics, driving,
Industry (Customer support, client care)
Seniority (Customer support, client care)
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Seven Up Bottling Company
Manufacturing
Description
Requirements
- Bachelor's Degree in Business Administration or relevant field.
- A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
- Must be proficient in Igbo language and fluent in English
- Proficiency in Microsoft Office and customer service software.
- Must be open to working on a shift schedule
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Responsibilities
- Answer customer questions about products or services
- Resolve customer problems and complaints in a timely manner
- Provide customer support via various channels
- Escalate complex customer issues to management
- Collect and record customer feedback
- Help to improve the customer experience.
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