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Profession (Energy, utilities, environment)
Industry
Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Consulting, business support, auditing,Data/Research,Education, academic,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,
Seniority (Energy, utilities, environment)
© Fuzu Ltd
Sun King
Energy + 2 more
Description
You might be a strong candidate if you
- Have 2-3 years as a Quality Assessor or Call Center personnel.
- Can Comfortably Speak both Hausa and Yoruba fluently
- Have a bachelor's Degree or its equivalent in a Communication or Business related field.
- Are passionate about positively impacting the lives of rural consumers.
- Work well with others and also have great people skills to mentor your team to deliver on expectations.
- Are comfortable working with Powerpoint and MS Excel?
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening skills.
- Good with Data.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed.
Reporting
- Create reports that reflect agents' performance.
- Report agent and team’s performance to the management.
- Provide customer insights reports to management.
Customer service team engagement
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
Data Oriented
- Assess agents’ interactions based on internal standards.
- Provide data on customer experience feedback and agent behavior.
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