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Mid-level Finance & FinTech Jobs in Awka, Nigeria
1 jobs found
Moniepoint Incorporated
Field Credit Officer (South East) - Anambra
Closed for applications
Expired
Posted: 19 Sep 2026
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Profession (Finance & FinTech, Mid-level)
Industry (Mid-level)
Seniority (Finance & FinTech)
© Fuzu Ltd
M-KOPA
Finance & FinTech
Regional Retail Operations Team Lead - Anambra
Description
Role Overview
As Regional Retail Operations Team Lead, you’ll oversee retail operations across Anambra - managing stock reconciliation, inventory allocation, phone repairs, reverse logistics, and shop assistant support across multiple retail points. You’ll manage stock shortage mitigation, DSR holding levels, aged stock returns, cancellations, and payment collections. You’ll coach shop assistants on processes and systems, develop retail strategies that support business objectives, train new Stock Controllers, and create virtual depot operations. You’ll resolve operational issues as they arise and track shop assistant performance.
What You’ll Do
- Manage stock reconciliation across the region - reordering understocked SKUs, managing DSR holding levels within min-max, tracking aged stock returns and reallocations.
- Support phone repair logistics within SLA and customer pickups.
- Oversee reverse logistics adherence and cancellation closure timelines.
- Track collection and payment performance.
- Coach shop assistants on processes, products, M-KOPA.net systems, and customer service standards.
- Develop retail strategies that support regional business objectives.
- Resolve operational issues as they arise.
- Track and report shop assistant performance.
- Train new Stock Controllers and conduct weekly refresher training for existing teams.
- Create and manage depot operations.
What You Bring
- 3 years demonstrable experience in field office, customer care, sales, or retail operations; you’ve managed inventory, coached teams, and driven operational excellence at scale.
- Diploma or Degree in Customer Service, Inventory Management, or related field. Experience managing retail operations in multiple locations is valuable.
- Strong technical knowledge of inventory management, reverse logistics, stock allocation, and retail systems. Comfort managing multiple operational metrics simultaneously.
- Excellent people leadership skills - you coach, develop, and motivate teams. You communicate clearly, listen well, and build collaborative relationships with diverse retail teams.
- Strategic operational thinking - you see how daily operations connect to business objectives and develop strategies that support growth.
About M-KOPA
M-KOPA is a pan-African fintech providing asset financing and credit to underserved customers across Kenya, Uganda, Nigeria, Ghana and South Africa. We now serve 10 million customers and have extended $2B+ in credit, backed by 2,300+ employees and 35,000+ field agents. 86% of our customers are satisfied, and 55% are first-time users of formal financial services.
Recognized four times by the Financial Times as one Africa’s fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC’s World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
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