Manage and coordinate the end-to-end recruitment process, including manpower planning, sourcing, job postings, interview coordination, candidate communication, background verification, onboarding, and induction.
Coordinate employee joining, probation confirmation, transfers, promotions, and exit processes.
Maintain complete, accurate, and confidential employee records, contracts, and HR documentation.
Manage employee attendance, leave administration, shift schedules, overtime, and timesheets.
Coordinate payroll inputs with the Accounts Department, ensuring accurate and timely salary processing.
Ensure proper administration of statutory deductions and employee-related compliance requirements.
Develop, implement, and periodically review HR policies, procedures, SOPs, and the Employee Handbook.
Coordinate employee orientation, training, performance management, and learning and development initiatives.
Drive employee engagement, welfare, recognition, and team-building activities.
Handle employee queries and provide guidance on HR policies, benefits, and workplace practices.
Support Management in handling disciplinary matters, grievances, and employee relations issues.
Promote a positive, professional, accountable, and collaborative workplace culture.
Monitor employee performance and ensure compliance with company policies and procedures.
Identify staffing and training needs and make recommendations to Management.

Operations & Administration:

Oversee the day-to-day operations and administration of the wellness center to ensure smooth and efficient service delivery.
Coordinate the activities of all departments, including Front Office, Spa, Medical, Yoga, Housekeeping, Maintenance, Security, Retail, and Support Services.
Monitor daily schedules, appointments, therapist allocations, room utilization, and departmental workflows.
Develop, implement, monitor, and enforce Standard Operating Procedures (SOPs) across relevant functions.
Ensure that operational resources, supplies, equipment, and consumables are available when required.
Manage the procurement of office supplies, housekeeping materials, therapy consumables, and other operational requirements.
Prepare administrative and operational reports for Management.
Monitor operational expenses and identify opportunities for cost efficiency.
Coordinate meetings, prepare agendas, document minutes, and follow up on agreed action points.
Coordinate travel arrangements, accommodation, and logistics for visiting trainers, clients, Management, and other stakeholders.
Support the planning and execution of wellness programs, workshops, corporate events, exhibitions, and outreach activities.
Ensure effective communication and coordination between departments.

Facilityy & Maintenance Management:

Oversee the general condition, functionality, and presentation of the wellness center.
Coordinate the maintenance of facilities, equipment, utilities, guest house, and company vehicles.
Liaise with contractors, technicians, and service providers to ensure timely completion of maintenance and repair works.
Monitor preventive maintenance schedules and ensure issues are addressed promptly.
Ensure the center consistently maintains high standards of cleanliness, hygiene, safety, and presentation.
Monitor the overall ambience of the center, including lighting, music, aroma, temperature, cleanliness, and general appearance.
Ensure that staff comply with facility, safety, and operational standards.

Procurement, Vendor & Inventory Management:

Coordinate procurement activities, including vendor sourcing, selection, quotations, purchase orders, and delivery.
Develop and maintain effective relationships with suppliers, contractors, and service providers.
Negotiate with vendors to achieve competitive pricing, quality, and timely delivery.
Monitor vendor performance and ensure compliance with agreed service standards.
Monitor inventory levels and ensure timely replenishment of operational supplies.
Maintain accurate records of stock movement, purchases, deliveries, and inventory balances.
Support retail operations by ensuring optimal stock levels and accurate inventory records.
Coordinate vendor sales reconciliation and ensure discrepancies are identified and resolved.
Work with Accounts to ensure timely processing and payment of approved vendor invoices.
Identify opportunities to reduce procurement costs without compromising quality.

Customer Experience & Service Excellence:

Ensure clients receive a high standard of service from arrival through departure.
Engage with walk-in clients, understand their needs, explain available wellness services and retail offerings, and support conversion into sales.
Conduct professional tours of the wellness center for prospective and existing clients.
Monitor front-office operations, customer handling, staff presentation, discipline, and professionalism.
Handle customer complaints and service issues promptly, professionally, and effectively.
Monitor customer feedback and identify recurring service issues or opportunities for improvement.
Implement initiatives to improve customer satisfaction, retention, and overall service experience.
Coordinate with department heads to resolve service gaps and improve service delivery.
Maintain a warm, welcoming, organized, and professional environment for members, guests, and visitors.
Support customer engagement and business development initiatives where required.

Compliance & Documentation:

Maintain accurate and confidential HR, administrative, operational, and compliance records.
Ensure timely renewal of business licenses, permits, insurance policies, certifications, and statutory registrations.
Maintain updated SOPs, policy manuals, contracts, employee records, and compliance documentation.
Ensure compliance with applicable labor laws, health and safety requirements, statutory regulations, and company policies.
Coordinate internal and external audits and ensure timely closure of audit observations.
Monitor departmental compliance with established policies, procedures, and operational standards.
Identify compliance gaps and recommend appropriate corrective actions to Management.

Events & Business Support:

Coordinate and oversee events hosted within the wellness center and external events where the organization is represented.
Support the planning and execution of wellness programs, workshops, exhibitions, corporate events, and outreach activities.
Coordinate logistics, staffing, vendors, facilities, and customer experience for events.
Represent the wellness center professionally during external events and promotional activities.
Support Management and other departments with operational planning and execution of strategic initiatives.
Identify opportunities to improve customer engagement and contribute to revenue-generating activities.

Requirements

Bachelor's Degree in Human Resources, Business Administration, Management, Hospitality, Operations Management, or a related discipline.
Minimum of 10 years of relevant professional experience, with significant experience in a managerial or supervisory capacity.
Proven experience managing both HR and business operations.
Experience in wellness, healthcare, hospitality, fitness, beauty, luxury services, or other service-oriented organizations will be an added advantage.
Strong experience in HR administration, employee relations, operations management, facilities coordination, vendor management, and customer service.
Good understanding of Nigerian employment practices, labor regulations, and statutory compliance.
Experience managing multiple departments and cross-functional teams is highly desirable.

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HR & Operations Manager

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HR & Operations Manager

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