What You'll Need

Essential:

• Deep Android OS expertise (rooting, flashing, advanced configuration)
  

• Proven ability to diagnose technical issues systematically and conduct root cause analysis
  

• Track record training stakeholders on complex technical processes
  

Bonus: Experience with Samsung KNOX, Softlock, or similar device locking platforms

• Design and maintain RFS (Ready for Sale) configuration processes that scale across hundreds of thousands of devices.
  

• Conduct technical and commercial testing to catch issues pre-launch and validate real customer journeys.
  

• Diagnose and resolve technical escalations from Care Centers through root cause analysis.
  

• Train and enable Retail, Operations, and Commercial teams on device configuration and repair processes.
  

• Partner cross-functionally to ensure technical excellence drives business outcomes.