Education

• University Degree with at least four years of relevant working experience.
  

• Secondary School Diploma with at least six years of relevant working experience.
  

Experience

• Experience in managing large dynamic teams, with a customer service, IT or administrative background;
  

• Knowledge of data management principles;
  

• Certificate in IT/Data entry is an advantage;
  

• Knowledge of customer care;
  

• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset;
  

• In-depth use of MS office applications, data collection and manipulation;
  

• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
  

• Previous working experience with NGOs or international organizations is an added advantage.
  

1. Organize the Medical Assistants Roster and assign various duties in the unit as well as actively participate in day-to-day scheduling;
   

2. Develop and keep up-to-date MHAC’s Standard Operating Procedures (SOP’s);
   

3. Supervise and train Medical Assistants in compliance to the MHAC Medical Assistants’ SOPs;
   

4. Assist in analysis of various tools pertaining to migrant flow and satisfaction in MHAC – including active monitoring of scheduling trends.
   

5. Prepare medical forms, laboratory labels, serology code books, chest x-ray labels and daily scheduling of MHD health assessments.
   

6. Ensure that reception area is well organized and presentable at all times.
   

7. Provide accurate information and answers to telephone and/or walk-in queries from applicants regarding their schedules and direct as required.
   

8. Assist in improving the integrity of customer care work by proposing key fraud prevention measures.
   

9. Receive all completed medical deferrals/furtherance, x-rays and other documents from MHD, update the reception of the same in the database and forward to the migration health physician for clearance.
   

10. Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services. Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
    

11. Updating MHD information on the country MHD Website.
    

12. Prepare and submit monthly statistics on Health Assessments performed by MHD