Qualifications

· Bachelor’s Degree in Hospitality Management, Facility Management, or a related field.

· Professional certification/ membership of a relevant recognized professional body.

· Certifications in relevant areas such Facilities Management preferred.

· 1-5 years of experience in a relevant field, such as building maintenance, facility management, or healthcare engineering.

Housekeeping & Environmental Services Management

· Oversee the day-to-day operations of all soft services including but not limited to, housekeeping, laundry, pest control etc.

· Ensure compliance with all relevant health and safety regulations and local legislation.

· Monitor service delivery performance and identify areas for improvement.

· Develop and implement cost-effective and sustainable solutions for soft services operations.

· Manage service provider contracts, ensuring compliance with agreed service levels and performance targets.

Customer Service

· Ensure high levels of customer satisfaction are maintained across all service areas.

· Respond promptly and effectively to customer inquiries and complaints.

· Build and maintain positive relationships with clients, staff, and other stakeholders.

· Promote a culture of excellent customer service within the team.

· Implement customer feedback mechanisms and use data to drive service improvements.

Quality Assurance

· Implement and maintain a robust quality assurance program for all soft services.

· Conduct regular inspections and audits to ensure compliance with standards and procedures.

· Investigate and resolve quality issues promptly and effectively.

· Continuously monitor and improve the quality of service delivery.

· Implement corrective and preventive actions to address identified deficiencies.