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Entry and Basic-level Transportation, logistics, driving jobs in Lagos, Nigeria

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Moove

Customer Success Executive

Lagos, Nigeria

6 days remaining

The Place

Procurement Analyst - Entry Level

Lagos, Nigeria

1 day remaining

LifeBank

Medical Dispatch Rider - Lagos

Lagos, Nigeria

9 days remaining

Excel And Grace Consulting

Logistics Supervisor - Edo

Lagos, Nigeria

2 days remaining

Excel And Grace Consulting

Logistics Supervisor - Edo

Lagos, Nigeria

2 days remaining

Yardoak Project

Logistics And Maintenance Manager

Lagos, Nigeria

5 days remaining

ipNX Nigeria Limited

CLOSED

Inventory Associate

Lagos, Nigeria

Closed 1 day ago

Wellness Heath care group

CLOSED

Store Assistant

Lagos, Nigeria

Closed 1 day ago

Bukka Hut

CLOSED

Order Processor

Lagos, Nigeria

Closed 1 day ago

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Zindziswa Concept Limited

CLOSED

Fleet Maintenance Supervisor

Lagos, Nigeria

Closed 2 days ago

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Fuzu

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Customer Success Executive

Closing: May 7, 2024

6 days remaining

Published: Apr 22, 2024 (9 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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What You Will Need For This Position
  • Degree in any discipline.
  • 1-year experience in customer care/support roles.
  • Experience in the transportation industry is an added advantage.
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people.
  • The candidate must possess an eye for details.

Key Metrics:

  • Daily retention targets as % of return walkins
  • Weekly churn targets
  • Daily Ticket resolutions for DPs basis physical and remote interactions
  • Daily Driver performance basis supply hour and trip targets of the city
  • Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
  • Overall DP portfolio monitoring basis allocated count of DPs
Responsibilities
What You Will Need For This Position
  • Degree in any discipline.
  • 1-year experience in customer care/support roles.
  • Experience in the transportation industry is an added advantage.
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people.
  • The candidate must possess an eye for details.

Key Metrics:

  • Daily retention targets as % of return walkins
  • Weekly churn targets
  • Daily Ticket resolutions for DPs basis physical and remote interactions
  • Daily Driver performance basis supply hour and trip targets of the city
  • Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
  • Overall DP portfolio monitoring basis allocated count of DPs

About The Role

  • As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success.
  • Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
  • You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts.
  • This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.

What You'll be Doing

  • Monitoring drivers’ performance.
  • Conducting daily check-in on drivers’ pulse.
  • Supporting drivers.
  • Solving driver's issues while drivers are in transit.
  • Receiving inbound calls from drivers.
  • Making outbound calls to drivers.
  • Conducting driver survey.
  • Compiling data from drivers survey
  • Accountability of all Moove vehicles
  • Ensuring that drivers obey rules and regulations as laid down by the company.
  • Ensuring that drivers get the right information from the company.

Tags

Transportation, logistics, driving jobs

Transportation, logistics, storage industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Transportation, logistics, driving jobs in Lagos

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