Aggregator Operations Specialist

Requirements

• Bachelor’s degree or above, with at least 2 years of experience in internet, payments, or channel operations.
  
• Familiar with channel management models and experienced in building or optimizing channel systems.
  
• Strong data analysis ability with the capability to identify channel issues through data.
  
• Strong communication, coordination, and project management skills.
  
• Execution-oriented and results-driven.
  

• Establish and continuously optimize the Aggregator tier system (e.g., star rating system) and define management requirements for each level.
  
• Develop channel management guidelines and SOPs to improve aggregator management capability.
  

• Monitor KPI execution of regional management teams (ZM, RM, SC) to ensure effective implementation of channel strategies.
  
• Standardize channel management actions, including:
  • Weekly agent contact requirements
    
  • Agent transaction monitoring
    
  • Agent issue reporting and resolution mechanisms
    

• Identify potential operational issues by interacting with agents and aggregators.
  
• Coordinate with relevant teams to resolve channel operational issues and improve channel management efficiency.
  

• Design aggregator incentive programs based on channel performance, such as channel reward programs and transaction incentive policies.
  
• Improve channel motivation and agent activity through well-designed incentive mechanisms.
  

• Regularly evaluate aggregator performance.
  
• Provide recommendations to SC teams for optimizing channel management based on aggregator performance and tier levels.