Analyst - Customer Acquisition and Compliance

Education and Experience Requirements

• First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
  
• Fluent in English
  

• Minimum of 3 years’ experience in an area of specialization; with experience working with others
  
• Experience working in a medium organization:
  
• Project planning and reporting, sales/marketing or related function
  
• Experience using Data Mining Tools
  
• Telecoms experience would be an added advantage
  

• Evaluate performance measured against SIM registration channel objectives in the following areas:
  
• Trade Partner and Customer Acquisition AND compliance Partners
  
• • Walk-in-Centers
    
  • Mobile Lite
    
  • Connect Stores and Connect Points
    
  • Other Sim Registration Agents (Pentagon).
    
• Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
  
• End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
  
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
  
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
  
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
  
• Provide functional support to Customer Acquisition Manager
  
• Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
  
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
  
• Attend regulatory meetings at state level and share outcome with regional leadership