Analyst - Monitoring and Performance

• First degree in Computer Science, Engineering, Mathematics, Statistics, Data Analytics, Information Technology or any related discipline
  
• Fluent in English
  

• Experience working in a medium organization
  
• Experience in business performance management, data analytics, digital marketing, or business intelligence.
  
• Exposure to business development, product performance tracking, or commercial analytics is an advantage
  
• Experience with reporting and analytics tools (e.g., Excel, Power BI, SQL etc.)
  

• Build and maintain real-time performance dashboards to monitor digital channel health and product adoption.
  
• Identify bottlenecks in internal workflows and propose automated solutions to increase efficiency.
  
• Ensure the accuracy and reliability of performance data for strategic decision-making.
  
• Track technical failure rates and service downtime to proactively alert technical teams before outages impact business development targets.
  
• Track customer‑centric metrics such as acquisition, activation, engagement, retention, and churn to assess the effectiveness of business development initiatives
  
• Monitor the performance of digital channels, products, portals, and tools; proactively identify issues, risks, and degradation, and track remediation to closure.
  
• Conduct regular channel and product performance reviews, generating insights and actionable recommendations to drive optimisation, growth, and revenue improvement.
  
• Collaborate with IT, Network, vendors, and business teams to investigate performance issues, analyze root causes, and implement improvement actions.
  
• Support continuous improvement of Digital Services products by tracking channel performance and customer experience outcomes.