Application Support Engineer

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
  
• Proven experience as an Application Support Engineer or in a similar role, supporting enterprise-level applications.
  
• Solid understanding of application architecture, web technologies, and database concepts.
  
• Proficient in troubleshooting application issues, performing root cause analysis, and implementing effective solutions.
  
• Experience with SQL queries and database management (e.g., Microsoft SQL Server, Oracle, MySQL).
  
• Familiarity with incident management and ticketing systems (e.g., Jira, ServiceNow).
  

• Provide application support to internal users and external customers, addressing inquiries and resolving technical issues in a timely and efficient manner.
  
• Monitor the performance and availability of applications, proactively identifying and resolving any issues or disruptions to ensure uninterrupted service.
  
• Collaborate with software development teams to understand application functionality, workflows, and configuration details.
  
• Investigate and troubleshoot application-related incidents, performing root cause analysis and implementing corrective actions.
  
• Document and maintain knowledge articles, FAQs, and troubleshooting guides to assist users in resolving common issues independently.
  
• Collaborate with cross-functional teams to perform application testing, including functional, regression, and performance testing, ensuring the quality and stability of the systems.
  
• Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to end-users.
  
• Participate in the development and maintenance of application monitoring and alerting systems to proactively identify and address potential issues.
  
• Communicate effectively with stakeholders, providing regular updates on the status of support requests and incident resolutions.
  
• Contribute to the continuous improvement of application support processes, identifying opportunities for automation, streamlining workflows, and enhancing efficiency.