Associate – Product Operations

What We're Looking For

Professional & Technical Strengths

• Experience in Product Operations, Product Management, Technical Account Management, or a closely related role
  
• Solid understanding of product development processes, including user feedback loops, requirements gathering, and product iteration
  
• Experience working with product management and collaboration tools such as JIRA or similar platforms
  
• Ability to collect, structure, and analyze both quantitative and qualitative product data to generate actionable insights
  
• Excellent verbal, written, and presentation communication skills, with the ability to explain technical concepts clearly to diverse audiences
  

Leadership & Interpersonal Strengths

• Ability to collaborate with multicultural and geographically distributed teams
  
• High degree of autonomy and accountability, comfortable operating independently and as part of a team
  
• Strong organizational skills with a practical and structured approach to improving processes and day-to-day operations
  
• Strong time management and prioritization skills, able to juggle multiple tasks and shifting priorities
  
• Proactive and self-driven, comfortable working in fast-moving environments where things evolve quickly
  
• Strong client-facing presence with the ability to communicate and present ideas clearly
  

Client Onboarding & Platform Enablement

• Support the onboarding of clients by coordinating setup, identifying key stakeholders, and delivering structured platform training
  
• Coordinate with Product and Commercial teams to align onboarding plans with client timelines and expectations
  
• Develop and maintain training materials and onboarding documentation
  

Client Support & Operational Coordination

• Serve as a primary operational point of contact for clients using the platform
  
• Provide centralized back-office support for operational and platform-related issues
  
• Coordinate with Product, Engineering, and Operations teams to resolve issues and ensure timely follow-up
  

Product Feedback & Operational Improvement

• Collect and structure client feedback and operational insights related to platform usage
  
• Work closely with Product teams to communicate user needs and improvement opportunities
  
• Contribute to the development and documentation of operational procedures, SOPs, and workflows to ensure consistent service delivery