Branch Manager- Ajah

• Oversee daily branch operations to ensure smooth and efficient service delivery.
• Drive deposit mobilization and loan portfolio growth in line with set targets.
• Ensure high-quality customer service and resolution of customer complaints.
• Supervise branch staff and ensure optimal performance across all functions.
• Monitor loan applications, approvals, disbursements, and recoveries.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Prepare and submit periodic operational and financial reports.
• Manage branch risk, including credit risk and operational risk controls.
• Develop and implement strategies to grow branch profitability.
• Build and maintain strong relationships with customers and local stakeholders.



Key Performance Indicators (KPIs)

• Deposit growth rate
• Loan portfolio growth and repayment rate
• Branch profitability
• Customer satisfaction score
• Loan default/NPL ratio
• Operational efficiency and compliance rate

Requirements

Educational Qualification

• Bachelor's degree in Banking & Finance, Accounting, Business Administration, Economics, or related field.
• Professional certification (e.g., CIBN, ICAN, ACCA) is an added advantage.

Experience

• Minimum of 5 years banking experience.
• At least 2 years in a supervisory or branch leadership role within a microfinance or commercial bank.

Technical Skills

• Credit and risk management
• Loan portfolio management
• Financial analysis and reporting
• Banking operations and compliance
• Business development and sales strategy