Bumpa Expert - Onboarding Associate

Requirements

• Bachelor's degree in any related field
  
• 2-3 years of experience in a customer service/onboarding role (B2B preferred)
  
• Proficiency in cold calling techniques and email outreach
  
• Self-starter, entrepreneurial, proactive, hungry, passionate, tech-savvy, & quick to learn in a fast-paced environment
  
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
  
• Strong understanding of consultative selling techniques and building value propositions.
  
• A desire to work closely with customers in sometimes tough situations
  

• Onboarding & Support: Proactively guide and nurture new merchants through the onboarding process via phone calls and email, ensuring a positive first experience with Bumpa.
  
• Trusted Advisor: Become a trusted advisor for assigned merchants. Understand their business, competitive space, and champion how Bumpa can help them succeed.
  
• Consultative Selling: Uncover customer needs and pain points, demonstrating how Bumpa's solutions can add value to their business.
  
• Teamwork: Collaborate internally with a team of Merchant Success managers to drive engagement and retention across the entire merchant base.
  
• Merchant Advocate: Be your merchant's internal advocate by escalating their needs and requests to product teams and ensuring their feedback is actioned.
  
• Proactive Problem Solving: Identify potential problem areas before they become major issues.
  
• Performance Tracking: Maintain accurate records of your activities and contribute to team success by meeting and exceeding sales and successful onboarding goals.
  
• Customer Service Excellence: Maintain consistently high standards in handling customer calls.
  
• Additional Responsibilities: Be prepared to take on any other tasks or projects assigned by your Line Manager.