Closing: Apr 11, 2024
This position has expiredPublished: Mar 27, 2024 (2 months ago)
Job Requirements
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Job Summary
Contract Type:
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Qualifications / Requirements
- BSc / HND in any field
- Minimum of 4 years experience in Business Process.
Skills / Competencies:
- Interpersonal and verbal communication skills
- Time management and prioritization skills
- Organizational skills
- Assertiveness
Responsibilities
Qualifications / Requirements
- BSc / HND in any field
- Minimum of 4 years experience in Business Process.
Skills / Competencies:
- Interpersonal and verbal communication skills
- Time management and prioritization skills
- Organizational skills
- Assertiveness
Scope and Impact
- The Business Process Analyst is responsible for ensuring process knowledge and implementation as well as process owners’ compliance with processes and policies. S/he will work closely with process owners to ensure the administration of processes and policies is seamless (this involves proper change management). S/he will also be responsible for developing operational KPIs for process owners.
Job Summary
- The business Process Analyst is responsible for developing operational KPIs and ensuring all processes and polices are understood and adhered to by all stakeholders.
Duties & Duties
- Create and document business processes, workflows, procedures and policies due to an arising need or instruction from the management.
- Evaluate existing business processes, workflows, procedures and policies to identify gaps, inefficiencies, bottlenecks, and areas for improvement.
- Optimize existing business processes, workflows, procedures and policies due to an identified gap.
- Document current and future state processes using tools like flowcharts, process models/maps, diagrams, and written documentation to illustrate workflows and proposed changes.
- Collaborate with stakeholders, including management to identify and understand their needs, goals, and requirements for the processes being analyzed.
- Analyze data related to processes to identify patterns, trends, and insights that can drive process improvements and decision-making (work with the operations performance and Data Analyst on this).
- Develop and present recommendations (substantiated by data) for process improvements, including the implementation of new tools, technologies, or methodologies to optimize workflows to line manager and key stakeholders.
- Oversee the implementation of automation and technology solutions to process issues.
- Develop Functional Requirement Documents (FRD) and Business Requirement Documents (BRD) that align with the business objectives and needs.
- Effectively communicate process changes, requirements, and updates to stakeholders at all levels of the organization (work with the Operations Implementation & People Performance Executive on this).
- Establish metrics and key performance indicators (KPIs) to measure the success and effectiveness of implemented process improvements.
- Create and update product processes, mappings and workflow setups on the backend system application.
- Identify and mitigate potential risks associated with process changes, ensuring that changes do not negatively impact operations or compliance.
- Work with the Strategy and Marketing product development team to ensure that the development processes align with business objectives and meet customer needs.
- Give optimal reports and escalate when necessary.
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