Business Relationship Manager (Lagos)

→ Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.

→ Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.

→ Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.

→ Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.

→ Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.

→ Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.

→ Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.

→ Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.

→ Maintain accurate pipeline records and submit timely field performance reports using CRM tools.

Qualifications

→ Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.

→ 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.

→ Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.

→ Deep understanding of the local financial services landscape and regional trading dynamics.

→ Strong communication and customer relationship skills.

Preferred qualifications

→ Practical experience with POS terminal deployment, payment acquiring, or business loan products.

→ Proficiency in CRM software for field tracking, pipeline management, and activity reporting.