Channel Support Officer

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related discipline.

Professional certifications such as ITIL, Oracle, Microsoft SQL, Linux/Unix Administration, or Project Management are an added advantage.

3–7 years of experience in application support, digital channels, banking, or fintech environments.

Provide day-to-day support for digital banking and enterprise applications.

Monitor system performance and maintain application stability across digital channels.

Manage incidents, changes, and release activities to ensure uninterrupted operations.

Conduct proactive troubleshooting, system monitoring, and performance optimization.

Collaborate with vendors, internal teams, and business units to resolve issues promptly.

Support automation, process improvement, and technology optimization initiatives.

Ensure SLA compliance, timely escalation, root cause analysis, and operational reporting.

Deliver secure, scalable, and customer-focused digital services.