City Manager

What You’ll Do:

• Direct all operational aspects, including growth( prospect to activation), operations(vehicle in and out), human resources (resource management), hub administration, and metrics for the profitability of the branch.

• Develop and implement branch metrics and reporting that provide critical insights regarding location performance, and ensure that issues are identified and appropriately addressed in a timely way

• Responsible for the overall administration and performance of the branch from prospecting to activation of champions, ensuring vehicle release, recovery and collection and fleet operations.

• Cooperate closely with the specific job matter experts( Growth; Operations:) in the identification and utilisation of opportunities, activities at the hub.

• Interface regularly and effectively with the operations and finance teams to continue improving on the systems and processes required to manage the hub portfolio.

• Plan, organise, direct and control specific day-to-day operations within the location/branch

• Ensure that the location is fully operational and processes are running smoothly.

• Implement and uphold MAX policies and procedures to drive compliance and maintain operational efficiency.

• Achieve specific targets and KPI's as agreed with Growth and Operations leadership.

• Responsible for assigning and managing resources to ensure efficient processes are utilized at the hub, thereby minimizing operational cost and maximizing operational quality.

• Analyze operational performance through direct observation, interpretation of reports and working collaboratively with others.

• Responsible for leading and developing a high performing team, ensuring consistently high levels of capability and engagement.

• Work with the Growth/Marketing Team to set clear prospects acquisition targets that are consistent with best practice and benchmarked against high-performing hubs

• Actively support & contribute in critical metric management, Strategic alignment with business, and ensure key inputs are articulated in required forums to support superior service delivery.

• Lead and/or support external/internal audits, identify and control risk and support / drive incident investigations.

• Delivering superior Customer Experience through assertive leadership, coaching, guidance and staff motivation at the location.

• Support the development of a high-performance culture within teams by promoting continuous learning and focusing on meeting / exceeding needs / expectations.

• Operate within People Ops and Health, Safety and Environmental Policies and Guidelines and ensure employees work safely and comply

Competency Profile

Business Knowledge Competency

• Business acumen - Ability to understand the business and make strategic decisions in line with the MAX strategies and targets.

• Excellent analytical skills, including the ability to interpret data, identify trends, and make data-driven decisions to achieve operational hub excellence.

Financial Acumen Competency

• Budgeting: Ability to develop, manage, and oversee the location’s budget and cash flow, ensuring fiscal responsibility and alignment with strategic goals.

• Resource allocation: Efficiently allocate resources, budget, and equipment to maximize city operations.

Interpersonal Competency

• Effective communication skills with the ability to influence stakeholders, build consensus, and present complex information clearly and concisely.

• Emotional intelligence skills with the ability to manage people’s emotions and ensure collaboration, resulting in high productivity

Leadership Competency

• Strong leadership skills with the ability to inspire and motivate teams, foster a culture of collaboration and innovation, and drive performance excellence.

• Demonstrated ability to lead cross-functional projects, drive change, and achieve measurable results in a fast-paced, dynamic environment

• Strong bias for Impact-based Action: MAX works at a very rapid pace & that is what would be expected.

• Extraordinary Change Management skills: Processes, Policies, Training & Systems

• Decision Making: Ability to make informed and effective decisions, considering all relevant factors and potential impacts.

• Influence and Persuasion: Gaining the trust and support of stakeholders, building consensus and fostering collaboration.

• Crisis Management: Ability to effectively manage and lead the location through emergencies and crises, ensuring employees' safety and business continuity.

Customer Service Competency

• Service Excellence: Ensures that hub administrative services are responsive, timely, accessible, and meet the needs of the location’s employees.

• Employee Satisfaction: Ability to promote a positive work environment, ensuring hub employees are motivated, engaged, and satisfied. Implementing initiatives that enhance employee well-being and productivity.