Client Service

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• 2-4 years of experience in client services, sales support, hospitality, logistics, or customer-facing commercial roles.

• Strong communication and interpersonal skills; confident engaging clients in person and remotely.

• Highly organized, calm under pressure, and solution-oriented.

• Commercial mindset with an interest in business growth and client acquisition.

• Comfortable working across teams to ensure high-quality service delivery.

• Familiarity with digital marketing, customer engagement, or service promotion is an advantage.

Client Services & Experience

• Manage and coordinate client bookings, ride schedules, and service requests.

• Serve as the primary point of contact for clients, ensuring clear communication and timely updates.

• Manage client expectations and deliver a consistently professional service experience.

Client Relationship & Commercial Support

• Build and maintain strong relationships with existing and prospective clients.

• Confidently present and sell NoemDek’s transport services to clients.

• Support pricing discussions, service proposals, and client negotiations where required.

Service Coordination & Quality Assurance

• Work closely with internal teams to ensure services are delivered as promised.

• Monitor service performance and highlight areas for improvement.

• Ensure brand standards and service quality are upheld in all client interactions.

Growth & Marketing Support

• Support execution of simple digital marketing and promotional initiatives.

• Gather client feedback and market insights to inform service and growth strategies.

• Assist with preparing reports, presentations, and performance updates for management.