Client Service Officer

• Minimum of First Degree
  

Experience Required

• Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services. Previous branch banking experience.
  

Responsibilities

• Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch.
  
• Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers.
  
• Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority.
  
• Identify cross-selling and migration opportunities and sell products/services proactively.
  
• Educate customers on the benefits of the bank’s products and services to drive customer engagement and support business development goals.
  
• Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors.