Community Manager

Skill Requirements - Essential

• 5–7 years of experience in community management, ecosystem building, programme management, or related roles.
  
• Proven experience building and managing large-scale communities (online and offline).
  
• Strong experience designing structured engagement and community programmes.
  
• Experience linking community efforts to measurable outcomes (engagement, referrals, revenue).
  
• Strong relationship-building and stakeholder management skills.
  
• Strong communication and storytelling ability.
  
• Data-driven mindset with experience using metrics to guide decisions.
  
• Ability to operate both strategically and operationally.
  

• Design and implement a Community Development Playbook that drives engagement, retention, and alumni participation at scale.
  
• Build and manage structured community systems across the full lifecycle—from onboarding to alumni engagement and contribution.
  
• Drive community-led growth and revenue, including referrals, ambassador programmes, alumni-driven acquisition, and partnership initiatives.
  
• Develop and manage partnerships with employers, ecosystem players, and institutions to create opportunities and strengthen community value.
  
• Own and operate the ALX Lagos hub as a high-impact community, brand, and revenue-generating space.
  
• Lead community programming including events, workshops, and engagement initiatives that drive participation and value creation.
  
• Work with the Content team to scale storytelling and user-generated content (UGC) across the community.
  
• Manage community communication channels and build strong feedback loops to ensure members feel supported and heard.
  
• Track and analyse community performance, including engagement, referrals, revenue contribution, and alumni outcomes.
  
• Coordinate closely with Growth, Content, and Recruitment teams to align community efforts with acquisition, brand, and revenue goals.