Credit/Loan Officer & Recovery Officer

Loan Origination & Customer Acquisition

• Identify and source prospective customers who meet the institution's lending criteria.
• Explain available loan products, eligibility requirements, terms, and repayment conditions to prospective borrowers.
• Conduct customer visits and preliminary assessments where required.
• Build and maintain a pipeline of qualified loan prospects.

Credit Assessment & Documentation

• Review loan applications and assess customers' financial capacity and repayment ability.
• Verify customer information, income sources, business activities, and supporting documentation.
• Conduct appropriate customer and business visits as part of the credit assessment process.
• Prepare accurate credit assessment reports and recommendations for approval.
• Ensure loan documentation is complete and properly maintained before disbursement.

Loan Portfolio Monitoring

• Monitor assigned loan accounts and track repayment performance.
• Follow up with customers ahead of repayment due dates to encourage timely payments.
• Identify early warning signs of potential delinquency and escalate them promptly.
• Maintain accurate records of loan balances, repayments, arrears, and outstanding obligations.

Recovery & Delinquency Management

• Contact customers with overdue payments and agree appropriate repayment arrangements.
• Conduct field visits and other approved recovery activities for delinquent accounts.
• Maintain consistent follow-up on outstanding loans until resolution.
• Escalate seriously delinquent accounts in accordance with the institution's recovery procedures.
• Work toward achieving assigned recovery and portfolio performance targets.

Compliance & Reporting

• Ensure all lending and recovery activities comply with internal policies and applicable regulatory requirements.
• Maintain confidentiality of customer and credit information.
• Prepare regular reports on loan applications, portfolio performance, arrears, and recovery activities.
• Escalate suspected fraud, misrepresentation, or irregularities to the appropriate authority.

Requirements
Education

• HND or Bachelor's Degree in Finance, Banking, Economics, Accounting, Business Administration, or a related discipline.

Experience

• Previous experience in lending, credit administration, loan recovery, microfinance, or financial services.
• Practical understanding of credit assessment, loan monitoring, and debt recovery processes.
• Field-based customer acquisition or recovery experience will be an advantage.
• Strong numerical, analytical, negotiation, and communication skills.
• Ability to work with targets and operate effectively in a fast-paced environment.