Closing: Mar 28, 2024
This position has expiredPublished: Mar 18, 2024 (2 months ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
- Proven experience in a customer-focused role, preferably in the hospitality industry.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication and interpersonal skills.
- Familiarity with customer experience tools and technologies.
- Detail-oriented with a passion for improving customer satisfaction.
Responsibilities
- Proven experience in a customer-focused role, preferably in the hospitality industry.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication and interpersonal skills.
- Familiarity with customer experience tools and technologies.
- Detail-oriented with a passion for improving customer satisfaction.
- Regularly monitor and respond to customer reviews and inquiries across various platforms.
- Collect and analyze customer data, including feedback, surveys, and behavioral patterns.
- Utilize analytics tools to identify trends, areas of concern, and opportunities for improvement.
- Generate reports and insights to share with relevant stakeholders.
- Identify pain points in the customer journey and propose process improvements.
- Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
- Monitor the impact of process improvements and iterate as necessary.
- Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
- Stay informed about industry trends, customer preferences, and competitor activities.
- Use market research to make recommendations for staying ahead in the competitive food industry.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.
