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Ascentech Services Limited
Consulting + 2 more
Description
- Bachelor's Degree in Business Administration, Marketing, or related field.
- Minimum of 1–2 years of proven experience in customer service, client support, or relationship management.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Good knowledge of CRM tools and Microsoft Office (Excel, Word, Outlook).
- Customer-centric mindset with a positive and professional attitude.
- Must reside in Ibadan or be willing to relocate.
- Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
- Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
- Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
- Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
- Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
- Provide feedback to management on client needs, market trends, and potential credit risks.
- Maintain accurate records of customer interactions, repayments, and follow-up actions.
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