Closing: Mar 31, 2024
This position has expiredPublished: Mar 7, 2024 (2 months ago)
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Job Summary
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Requirements
- Bachelor's Degree in any related field.
- Previous experience in customer service, administrative support, or related field is desirable.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.
- Excellent organizational and multitasking abilities, with keen attention to detail and the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
- Positive attitude, team player mentality, and willingness to learn and adapt in a dynamic environment.
- Customer-focused mindset, with a commitment to delivering exceptional service and building long-term relationships.
Responsibilities
Requirements
- Bachelor's Degree in any related field.
- Previous experience in customer service, administrative support, or related field is desirable.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.
- Excellent organizational and multitasking abilities, with keen attention to detail and the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
- Positive attitude, team player mentality, and willingness to learn and adapt in a dynamic environment.
- Customer-focused mindset, with a commitment to delivering exceptional service and building long-term relationships.
- Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and in-person interactions.
- Respond promptly and professionally to customer queries, resolving issues to the customer’s satisfaction and escalating complex issues as needed.
- Process customer orders, returns, exchanges, and refunds accurately and efficiently, maintaining a high level of accuracy and attention to detail.
- Coordinate with internal departments, including sales, logistics, and finance, to address customer needs and ensure timely order fulfilment and delivery.
- Build and maintain positive relationships with customers, fostering loyalty and repeat business through proactive communication and personalized service.
- Perform general administrative tasks, including data entry, filing, and document management, to support the customer services team and maintain accurate records.
- Assist with order processing, invoicing, and billing activities, ensuring accuracy and compliance with company policies and procedures.
- Generate reports and analyze data to identify trends, patterns, and areas for improvement in customer service operations.
- Coordinate logistics for meetings, events, and customer visits, including scheduling appointments, arranging travel, and preparing meeting materials.
- Assist with other ad-hoc administrative projects and tasks as assigned by management to support departmental goals and objectives.
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