CX Experience Design - Projects

Qualification & Experience

• Minimum academic qualification of bachelor’s degree in any discipline, and professional qualification will be an added advantage (PMP).
  
• Minimum of 3-year related experience; at least 1-year experience in a Bank/Financial Institution will be an added advantage.
  

• Engage third parties/vendors and internal resources for the flawless execution of projects.
  
• Work with the Team Leads & Unit Heads in developing project scopes and objectives.
  
• Working with relevant stakeholders and ensuring technical feasibility (for owned projects).
  
• Work with supervisor to ensure resource availability and allocation.
  
• Develop a detailed project plan to track progress for owned projects.
  
• Use appropriate techniques to manage changes in project scope, schedule, and costs.
  
• Measure project impact using appropriate systems, tools, and techniques.
  
• Manage the relationship with the Project owners and all stakeholders.
  
• Maintain comprehensive project documentation for owned project.
  
• Work with the Project owner to build relevant dashboards to showcase outcomes.