eCommerce Officer

• Minimum of University Degree
  

Experience Required

• 5 years' experience in product management. Strong communication and interpersonal skills are crucial.
  

• Ensure that self-service channels ecommerce functionalities are available and accessible to the target customers.
  
• Enable triggers in the customer journey of self-service functionality utilization to guide customers to a successful uptake.
  
• Constantly engage self-service channels managers for improvement of existing ecommerce functionality on channels.
  
• Develop user stories for ecommerce related features to be enabled in the customer journey for digital product/service uptake.
  
• Closely track and monitor ecommerce related product performance on self-service channels to position enhancements in the customer journey.
  
• Review internal data (including customers, competitors and the external environment) and uses this information to drive UX enhancement initiatives.
  
• Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel sales plans.