Field Collections Agent (FCA)

Requirements

• Bachelor’s degree in any relevant field..
  
• 1–2 years’ experience in collections or field recovery.
  
• Understanding of delinquency management and roll rates.
  
• Strong negotiation and communication skills.
  
• Proficiency in Microsoft Excel.
  
• Self-driven, accountable, and comfortable working in a target-driven environment.
  
• Strong analytical and problem-solving ability.
  

• Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
  
• Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
  
• Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.
  
• Track, follow up, and convert promises to pay (PTPs) into actual payments.
  
• Negotiate repayment plans and settlements within approved guidelines.
  
• Maintain accurate records of all activities and customer interactions.
  
• Verify customer information and update records to improve contactability.
  
• Prioritize accounts based on delinquency stage and recovery potential.
  
• Escalate non-responsive or high-risk accounts where necessary.
  
• Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
  
• Ensure compliance with internal policies and regulatory requirements.