Head HR Information System

Key Duties and Responsibilities

• HRIS Administration & Support: Administer SAP HCM, SAP SuccessFactors and related HR applications; maintain employee records, positions, grades, reporting lines, organizational structures, workflows and system parameters; monitor user/system issues and coordinate timely resolution with IT and vendors.
  
• Data Cleansing, Governance & Integrity: Lead periodic cleansing of employee, position, grade, job title, department, location, cost centre, employment type and reporting line data; develop validation checks, exception reports and correction trackers; reconcile HRIS records with approved HR and payroll documentation; maintain audit trails for changes, uploads, migration and corrections.
  
• Reporting, Analytics & Dashboards: Develop standard and ad-hoc reports, dashboards and workforce analytics covering headcount, turnover, recruitment, grade/location distribution, employee movements, absenteeism, workforce cost drivers and organizational trends; enable one-click or self-service reports where appropriate, subject to data security and access controls.
  
• Automation & Continuous Improvement: Identify manual, repetitive and error-prone HR data/reporting processes and recommend automation; support HR process digitization across recruitment, onboarding, employee movement, learning, performance management and employee lifecycle transactions; document current and future-state HRIS processes.
  
• User Support, Training & Change Enablement: Provide first-level HRIS support; develop user guides, data entry standards, FAQs and process notes; train HR users on correct SAP/SF usage, data discipline and reporting standards; promote accountability for timely and accurate data updates.
  
• Compliance, Security & Audit Support: Ensure confidentiality, integrity and controlled access to employee information; support audit requests relating to HR data, system access and transactions; document HRIS processes, system changes and reporting assumptions; escalate recurring data risks and control gaps.
  

Education and Work Experience

• Bachelor's Degree in Human Resources, Information Technology, Computer Science, Management Information Systems, Statistics, Business Administration, or a related field.
  
• SAP SuccessFactors, SAP HCM exposure, HR Analytics, Microsoft Power BI/Data Analytics, CIPM, SHRM or HRCI certification will be an added advantage.
  
• Minimum of 15 years' experience in HRIS administration, HR operations, HR data management, HR analytics, HR technology support or HR digital transformation.
  
• SAP HCM/SF administration; HR master data governance; cleansing, reconciliation, validation and migration support; HR reporting, dashboards and workforce analytics; advanced Excel and Power BI; process automation; UAT, issue tracking, system support.
  
• High attention to detail; analytical and diagnostic problem-solving; confidentiality; stakeholder engagement; ability to influence data discipline across HR users/locations; ownership, follow-through and ability to deliver within timelines.
  

Key Performance Indicators

• HR data accuracy rate.
  
• Timeliness of HR report delivery.
  
• HRIS user satisfaction score.
  
• Number of system issues resolved within SLA.
  
• Data quality and audit compliance results.
  
• Reduction in manual HR processes.
  
• User adoption rates for HR technology solutions.
  
• Successful completion of HRIS enhancement projects.