Head of Business

Business Strategy & Commercial Leadership:

• Develop and execute business strategies that deliver sustainable revenue growth, profitability, and market expansion.
• Lead commercial initiatives across retail, wholesale, e-commerce, and emerging sales channels.
• Identify new business opportunities, partnerships, and expansion initiatives to strengthen market position.
• Monitor business performance and implement strategies to achieve sales, margin, and profitability objectives.

Market Development & Business Growth:

• Analyze market trends, customer insights, and competitor activities to identify growth opportunities.
• Develop expansion plans for existing and new markets within the region.
• Drive new store openings, strategic partnerships, and digital commerce initiatives to accelerate business growth.
• Support the development of innovative commercial strategies that enhance market penetration.

Operational Excellence:

• Provide oversight across retail operations, merchandising, inventory management, supply chain, and customer experience.
• Ensure operational processes are efficient, scalable, and aligned with business objectives.
• Drive continuous improvement initiatives that enhance productivity, service delivery, and operational efficiency.
• Collaborate with internal teams to optimize business performance across all functions.

Financial & Business Performance:

• Lead the overall financial performance of the business, including budgeting, forecasting, and cost management.
• Monitor key financial and operational metrics to ensure sustainable profitability and return on investment.
• Evaluate investment opportunities and recommend initiatives that improve commercial performance.
• Ensure effective resource allocation to achieve business objectives.

Leadership & People Development:

• Build, lead, and inspire a high-performing leadership team.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Drive talent development, succession planning, coaching, and performance management initiatives.
• Promote employee engagement while ensuring alignment with organizational values and objectives.

Stakeholder & Brand Management:

• Build and maintain strong relationships with global brand partners, vendors, and key stakeholders.
• Ensure compliance with brand standards, operational guidelines, and commercial agreements.
• Represent the business in strategic meetings, negotiations, and partnership engagements.
• Oversee marketing investments and vendor relationships to maximize business value and return on investment.

Customer Experience & Brand Excellence:

• Champion a customer-first culture across all retail and digital channels.
• Ensure consistent delivery of exceptional customer experiences aligned with international brand standards.
• Partner with marketing and customer experience teams to strengthen brand visibility and customer loyalty.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Finance, Management, or a related discipline.
• MBA or relevant postgraduate qualification is an added advantage.
• Minimum of 15 years of progressive leadership experience within retail, fashion, footwear, FMCG, or consumer goods industries.
• Proven experience managing multi-channel retail operations, including physical retail, wholesale, and e-commerce.
• Demonstrated success leading large cross-functional teams and driving business growth.
• Strong commercial, financial, and operational management expertise.
• Strategic Business Leadership