HEAD, SERVICE SUPPORT

Job Information

• Department: Information Technology
• Job Type: Full time
• Work Experience Required: 5+ years
• Location: Lagos, Nigeria

About Us

Polaris Bank Limited is a Tier II Nigerian bank established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services. The bank caters to both individuals and corporate entities through carefully designed Retail, SME, Commercial, Corporate banking as well as products for Government MDAs. The Bank is a market leader in Revenue Collection in the public and private sectors, with collection mandates in about 30 of 36 states in Nigeria including Lagos State.

Job Description

Job Purpose

To oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.

Key Responsibilities

• Lead service desk and user support operations.
• Ensure compliance with service level agreements.
• Manage service request fulfilment.
• Drive customer satisfaction and service excellence.
• Develop support processes and operating procedures.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related discipline.

Experience

• Minimum of 7 years’ relevant experience, with at least 2 years in a supervisory capacity.

Certifications

• ITIL Foundation/Intermediate
• HDI Support Centre Certification