IT Support Engineer

• Minimum of Bachelor's Degree or HND in Computer Science, Engineering or a related field
• Minimum of 4 years work experience as a technical support engineer
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Excellent interpersonal & organizational skills.

How to Apply
Interested and qualified candidates should send their CV to: the provided email address using the Job Title as the subject of the mail.

• Minimum of Bachelor's Degree or HND in Computer Science, Engineering or a related field
• Minimum of 4 years work experience as a technical support engineer
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Excellent interpersonal & organizational skills.

How to Apply
Interested and qualified candidates should send their CV to: the provided email address using the Job Title as the subject of the mail.

• As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
• You may also be required to install new software applications and train clients on proper application use.

Key Elements of the Role

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Troubleshoot & Repair computer systems Laptop/Server/Desktop/Printer etc and keep the record
• Troubleshoot IOS/Windows /MS-Office related issues
• Software update check Antivirus/ windows / MS-office
• Ensure Network Uplink uptime Escalating the issue to responsible body/Vendor/Engineer
• Configure firewall, manage policy
• Email configuration, troubleshooting
• Regular Internet link and structural cable check
• Escalate the Inverter /Battery related issue to inverter team
• Regular check of CCTV , Biometric terminals and VoIP Phones
• Ensure Network access to only authorised person after approval
• Regular Preventive & Corrective maintenance of Network system Switch / Wireless AP/Firewall
• Preserve assets, information security and control structures
• Ensure security of data, network access and backup systems
• Keep the record of IT-assets Laptop/keyboard/mouse/charger etc