Key Account Operation

Requirements

• Bachelor’s degree or above, with at least 3 years of experience in payments, internet, or financial services account operations.
  
• Strong client relationship management and communication skills.
  
• Familiar with payment industry processes or acquiring business operations.
  
• Strong problem-solving and project management abilities.
  
• Able to work under pressure and maintain a results-oriented mindset.
  

• Manage daily operations and service support for key merchants and strategic clients, maintaining long-term relationships.
  
• Gain a deep understanding of client business models and needs, and provide customized payment solutions.
  
• Identify transaction growth opportunities through data analysis and drive client transaction expansion.
  
• Coordinate internal resources to resolve client issues, including device support, settlement processes, and system-related problems.
  
• Conduct regular client visits and business reviews to continuously optimize collaboration models.
  
• Monitor client transaction data and key performance indicators to ensure stable growth.
  
• Collect client feedback and drive product and service improvements.